About CiC
CiC has over 35 years’ experience working with hundreds of organisations to create wellbeing programmes, helping them to manage psychological risk and resolve issues such as absence, retention and poor collaboration and create a more engaged workforce who can flourish in their roles. They provide services including Employee Assistance Programmes, individual and group counselling, management support, training, peer support programmes and are experts in trauma counselling, providing support to teams in challenging environments across the globe.
Perkwise Insight
CiC is a comprehensive Employee Assistance Program (EAP) and wellbeing services provider that offers confidential counselling, mental health support, manager assistance, and workplace wellbeing solutions. Their services are designed to support employee mental health while providing organisations with the tools to create psychologically safe workplaces.
Medium to large organisations with diverse workforces.
Not listed, contact for more information.
Undisclosed
Key Features & Benefits
Confidential Counselling Services
Provides employees with access to qualified counsellors and mental health professionals through various channels.
Gives employees a safe space to address personal or work-related issues before they escalate, reducing absence and improving productivity.
Critical Incident Response
Delivers rapid psychological support following traumatic workplace events (accidents, deaths, restructuring, etc.).
Helps organisations and employees navigate crisis situations with expert guidance, minimising psychological impact and supporting faster recovery.
Manager Support Line
Offers dedicated guidance for managers dealing with complex employee situations.
Equips leaders with expert advice on handling sensitive wellbeing issues, improving management capability and confidence.
Wellbeing Portal
Provides access to self-help resources, articles, webinars, and tools covering various wellbeing topics.
Empowers employees to proactively manage their wellbeing with 24/7 access to quality resources.
Implementation & Support
Setup Process
Implementation includes customisation of materials, portal setup, and communications planning. CiC's thorough approach ensures the service is properly tailored to organisational needs.
Technical Requirements
Minimal technical requirements for basic EAP services. The wellbeing portal requires standard web browsers, and no special technical infrastructure is needed. For organizations seeking HRIS integration, some API capabilities are available, though more limited than some tech-forward competitors.
Support Options
CiC offers dedicated account management with regular service reviews. Their support is consistently rated highly by clients, with responsive assistance available via phone, email, and scheduled meetings.